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We are happy to assist you with any PAL-related inquiries. Please select from the following categories:
Customer Support
For information about the program contact Pearson Customer Support:
| Email: | Email communication form |
|---|---|
| Phone: | (800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Live Chat: | This service is available when the "Chat now" tab appears in the lower right corner of your screen. |
| Mail: |
Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems |
Customer Support
For information about the program contact Pearson Customer Support:
| Email: | Email communication form |
|---|---|
| Phone: | (800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Live Chat: | This service is available when the "Chat now" tab appears in the lower right corner of your screen. |
| Mail: |
Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems |
Customer Support
For information about the program contact Pearson Customer Support:
| Email: | Email communication form |
|---|---|
| Phone: | (800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Live Chat: | This service is available when the "Chat now" tab appears in the lower right corner of your screen. |
| Mail: |
Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems |
Customer Support
For information about the program contact Pearson Customer Support:
| Email: | Email communication form |
|---|---|
| Phone: | (800) 851-1362 (toll free, US and Canada only) Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time, excluding holidays Sat: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays |
| Live Chat: | This service is available when the "Chat now" tab appears in the lower right corner of your screen. |
| Mail: |
Massachusetts Performance Assessment for Leaders Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035 |
| Submit Materials: |
To update your account information (name, SSN, email, DOB, MEPID) To submit other materials to Evaluation Systems |
Massachusetts Department of Elementary and Secondary Education (DESE)
For specific information on licensure or PAL-related information, please contact the Department at:
| Email: | pal@doe.mass.edu |
|---|---|
| Licensure Call Center: |
(781) 338-6600 Available 9 a.m.–12 p.m. & 2–5 p.m. eastern time, Mon–Fri, excluding holidays |
| Walk-in: |
Welcome Center Service Counter: Located on the 1st floor Office of Educator Licensure 75 Pleasant Street Malden, MA 02148 Available 8:45 a.m.–4:45 p.m. eastern time, Mon–Fri, excluding holidays |
| Fax: | (781) 338-3391 |
Live customer support will not be available during the following holidays:
Dec 25–26, 2025
Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, 2026
Sep 7, 2026
Nov 26–27, 2026
Dec 25, 2026
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